Exchanges & returns
Exchanges & returns FAQ
What is your return policy on custom-fit products?
Because each product is made just for you, returns for refunds are not available. We will always work with you to make sure it fits and performs as expected. Used impression kits are non-refundable; unopened kits can be returned within 30 days of purchase.
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Can I exchange my product if it does not fit properly?
Yes. If your custom-fit product is not comfortable or needs an adjustment, contact us and we will remake or modify it at no extra cost.
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How do I start a return or exchange?
Email support@trufitcustoms.com with your order number and we will guide you through the next steps.
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Are returns free, or do I pay for shipping?
We cover remake and adjustment costs. In most cases you only pay to ship your item back to us.
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How long does a return or exchange take?
Once we receive your product, adjustments or remakes usually take 5 to 7 business days before we ship it back to you.
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