How can we help?

Yes. Every TRUFIT product comes with our Perfect Fit Guarantee: if it is not right, we will make it right.

All custom-fit products come with a 30-day limited warranty covering fit, comfort and craftsmanship. Chewing voids all warranties. The warranty also requires a usable impression: if we flag your impression as faulty and you choose to go ahead with it instead of using a new kit, the warranty is waived for that product.

We check every impression when it arrives. If yours is faulty, we let you know and send a new kit for a $15 fee. You can avoid the fee by sending us photos before you mail your kit back: if a retake is needed, new material is free. If you choose to go ahead with a faulty impression, the 30-day warranty and the Perfect Fit Guarantee do not apply to that product.

Let us know right away and we will replace your custom-fit product at no cost to you.

Normal wear is expected, but if you notice unusual issues within 30 days, we will take care of it. Chewing voids all warranties.

Email support@trufitcustoms.com with your order number and photos. We will review it and send next steps quickly.