How can we help?

Once your order ships, you get an email with a tracking number. Signed in? Your TRUFIT dashboard shows every order and its status.

New customers: plan on about 2 to 4 weeks from order to delivery with standard shipping. Your kit reaches you in 2 to 5 business days, your impressions reach us in 2 to 5 business days, we make your guard in 4 to 6 business days, then ship it to you in 2 to 5 business days. Returning customers with a scan on file skip the kit and usually receive it in about 7 to 10 business days.

Yes. Your scan stays on file, so you can reorder any custom-fit product from your TRUFIT dashboard without a new kit. Returning customers usually receive it in about 7 to 10 business days.

Yes, if production has not started. Email support@trufitcustoms.com within 24 hours of ordering and we will help.

Not yet. Shipping is currently available only to the U.S. and Canada.

Yes, from a digital scan. Never use the at-home impression kit with braces: the putty can lock around brackets and damage them, and TRUFIT is not responsible for braces that get stuck in impression putty. Visit your orthodontist for a scan and email the STL file to support@trufitcustoms.com. Because teeth move during treatment, plan on a new scan and guard every 4 to 6 months.

Yes. TRUFIT custom-fit guards are HSA / FSA eligible.

New customers get 1 impression kit with 4 attempts (2 upper and 2 lower), 1 custom-fit mouthguard and 1 protective case. Returning customers with a scan on file get the mouthguard and case, no kit needed.
Each kit is for one athlete only, so every athlete needs their own bundle. Orders include 1 case per order, not per mouthguard: extra cases are sold separately.