FAQ

    General FAQ

  • How long will it take for me to receive my dental appliance?
    As soon as your impression is received, it will take approximately 5 business days before your new appliance is completed and shipped. International shipping can be a lengthy process. Please be patient when ordering internationally.
  • Can I order your product for a child?
    We don’t recommend anyone under the age of 16 ordering from TruFit. Our products are designed for adults who have their permanent teeth.
  • How do you reorder?
    TruFit keeps all impressions on file for 1 year of the order date. If you would like to reorder, It’s best to email us at support@TriFigure.com or call at 805-807-2625 so that we can confirm we still have your impression.
  • What if I mess up on my impression?
    If the impression material hardens or the impression doesn’t come out well contact us and we will send you out a replacement putty free of charge, the tray is reusable. If the kit is sent in and the impression(s) were bad it would be a 15$ charge to cover shipping another impression kit to you.
  • How long do I have to send back the impression kit?
    The putty will last over 2 years. TriFigure will make your product no matter how long it takes for us to receive the kit back.
  • Are your products BPA Free?
    All our products (retainers, night guards, and mouthguards) are BPA, BPS, DEHP, and latex free
  • What is the impression putty made from?
    VPS (Vinyl Polysiloxane). The putty is FDA approved and the MSDS is available on request.
  • Do you ship internationally?
    Yes, we ship worldwide and it’s only 15$ extra to Canada and 25$ for all other International orders. Our prepaid postage will only work in the United States, you have to simply mail your impressions to us at your cost.
  • Why is TruFIT so much cheaper than my dentist?
    To purchase a typical night grinding guard in the past, your dentist would have to take an impression at his office, and send it out to a dental laboratory for construction. This requires using valuable office time which needs to be incorporated into the price of the guard. Because we operate our own laboratory and are using a self-impression method we are able to dramatically reduce the cost of your night guard.
  • Is there any guarantee with TruFIT?
    TriFigure offers a 30-day satisfaction Guarantee. If you are unhappy with your dental appliance we will create a new one for you free of charge. We only ask that you return the original appliance to us. Our goal is to achieve a 100% customer satisfaction rating and make sure that your experience with TriFigure is a positive one.
  • How do I clean my dental appliance?
    We recommend using a FDA approved retainer cleaner. They can be purchased at most drug stores, box stores, or online.
  • Night Guard FAQ

  • How long will my new night guard last?
    It can last from 2-5 years or as little as 6 months. It is dependent upon the severity of your grinding, and type of night guard chosen.
  • Retainer FAQ

  • What is the difference between a Regular retainer and a TruFIT retainer?
    The TruFIT retainer is made with a more flexible material similar to the aligners. The flexibility of this material allows your teeth to be oriented to its baseline gradually, reducing next morning soreness. Along with its flexibility, the Trufit Retainers are thinner and are more resistant to yellowing than the common Essix retainer.